Frequently Asked Questions
What is a FreeStream device?
General Questions
Technical & Setup Questions
Legal & Policy Questions
​FreeStream is a powerful media player that allows users to access a variety of online content, including live TV, on-demand movies, TV shows, and web applications-all without monthly fees.
Do I need a cable or satellite subscription to use FreeStream?
No, FreeStream does not require a cable or satellite subscription. It works over the internet, providing access to online content from various sources.
Is FreeStream a streaming service?
No, FreeStream is a media player that enables access to online content but does not host or provide any media itself.
How does FreeStream work?
FreeStream connects to your TV via HDMI and uses your home internet (Wi-Fi or Ethernet) to access online content through various apps and websites, content & channel availability
What channels and content can I access with FreeStream?
FreeStream allows users to access thousands of live TV channels, sports events, movies, and TV shows through publicly available internet sources.The exact content availability depends on the websites and services you choose to visit.
Does FreeStream come preloaded with channels?
No, FreeStream does not come preloaded with any channels or streaming services. It simply provides access to content that is publicly available on the internet.
Can I watch sports with FreeStream?
yes, FreeStream enables access to a variety of sports programming, including major leagues like NFL, NBA, MLB, and NHL, depending on the sources you use.
Are there parental controls on FreeStream?
Yes, you can set up parental controls to restrict access to certain content or applications.
_______________
Does FreeStream require any special installation?
No, FreeStream is easy to set up. After connecting it to your TV and internet (Wi-Fi or Ethernet), you can then start exploring online content.
What internet speed do I need for FreeStream?
A minimum of 15 Mbps is recommended for smooth HD streaming, while 25 Mbps or higher is ideal for 4K content
Is FreeStream compatible with my TV?
FreeStream works with any TV that has an HDMI port. It supports resolutions up to 4K HDR for compatible TVs.
_________________
Is FreeStream legal to use?
Yes, FreeStream is a legal media player that functions like a computer or streaming box. It does not come with preloaded copyrighted content and does not host or distribute media. Users are responsible for ensuring they access content legally.
​
​
Does FreeStream download content?
No, FreeStream does not download or store any content. It simply allows you to stream content from publicly available internet sources.
Can I use a VPN with FreeStream?
Yes, FreeStream is compatible with VPN services if you choose to enhance your privacy and security online.Customer Support & Troubleshooting
​
​
What should I do if my FreeStream device is buffering?
Try the following steps:
-
Ensure you have a fast and stable internet connection.
-
Restart your router and FreeStream device.
-
Close any unnecessary background applications.Use a wired Ethernet connection for better stability. ​
How do I update my FreeStream device?
FreeStream devices receive regular software updates. You can check for updates in the Update Wizard to ensure you're using the latest version.
What should I do if I have issues with my FreeStream device?
Visit our support page or contact the authorized FreeStream distributor that you purchased from for assistance.